All cancellations must be received in writing by the cancellation deadline. Email is an acceptable form of notification. Unless otherwise stated in the event information or confirmation, the cancellation deadline for live events is the earlier of the hotel reservation cut-off or three calendar weeks before the start of the event. Webinars and online events cannot be cancelled after access instructions have been provided. Refunds will not be given for cancellations after the cancellation deadline. Notice of cancellation after the deadline does not negate the obligation to pay the registration fee. However, a new attendee can be substituted at any time at no additional charge.
No refunds will be given for failure to attend an event unless a cancellation was received in writing by the deadline. Absent a timely cancellation, failure to attend does not negate the obligation to pay the registration fee.
Webinar and other online registrants must inform us of missing access instructions before the start of the event. Failure to inform us prior to the start of the event will result in the registrant being marked as a "no show." A "no show" registrant will not receive a refund and is still obligated to pay the registration fee but will receive access to a recorded version of the event (where available).